Our Store Policies

Return Policy

  1. You may return your shoes/products within 30 days of receipt for exchange or a full refund of the purchase price as long as the shoes/product are in new and unworn condition, with no visible wear or tear, and in the original shoe box or packaging. Condition of shoes or products will be up to our discretion. You must present original receipt at time of return.
  2. After 30 days, any new and unworn shoes/products will be eligible for in-store credit only – no refunds will be given after 30 days.
  3. A refund will not be issued, and the shoes/product will be returned to you, if signs of wear are detected and the shoes/product are not in sellable “new” condition.
  4. Clearance and sale shoes are final.
  5. Shoes & products will be exchanged or given in store credit if you want a different size, width, color or style than the one you are returning.
  6. We do not refund any shipping costs.
  7. Returns with a gift receipt will be offered in-store credit.
  8. We’re sorry, but we are not able to accept returns from other retailers. Only shoes purchased through Foot Moxy can be approved for return.

Shoe Repair Policy

  1. We do not perform shoe repairs.
  2. On shoes that we sell, we will do an evaluation and refer to a shoe repair shop or return to manufacturer for repair/replacement. If there is concern for a defective shoe we will refer to the manufacture’s guidelines.

Paying with Check Policy

  1. Customers paying with personal checks will be required to provide valid ID, including current phone number, address and/or driver’s license number.

Special Orders

  1. If we don’t have a shoe of your preferred style or color we will happily special order it for you. 
  2. Please note there is a $15 restocking fee if the shoe is ordered and not purchased.
  3.  Special order shoes will be pre-paid prior to ordering.

Price Matching

  1. We will price match new, non-clearance and non 2ndshoes (shoes that are sold at a discount due to imperfections in manufacturing). We will need to verify the lower priced item prior to price matching.
  2. The product in question must be identical in style, year, specification, size, color and warranty.
  3. The competitor store or website must have the product in stock and available for immediate purchase or delivery.
  4. The Price Pledge can be claimed against any competitor based in the USA, in store or online. However, they must be an authorized retailer and not a sole trader or auction site.
  5. Where we match an internet price we will take the competitor’s shipping cost into account to work out the total price.
  6. We will match only against the advertised price offered by the competitor. This does not include additional promotional activities such as loyalty reward points, cashback schemes and voucher codes.
  7. We will match on the day of purchase only.
  8. All Price Pledge transactions are carried out at the discretion of Foot Moxy.
  9. We reserve the right to withdraw the Price Pledge at any time.

Layaway Policy

  1. We are happy to offer layaway services for new shoes. We unfortunately cannot offer layaway services for clearance shoes.
  2. We require a $40 deposit at time of layaway and expect monthly installments until paid off.
  3. If you decide to not purchase the shoes, the full deposit and any installments will be surrendered.

Gift Certificate Policy

  1. By purchasing or using a gift certificate or gift card (including electronic gift codes) issued by Foot Moxy, LLC, you agree to these terms and conditions. 
  2. Gift Certificates are not refundable (whether for cash or otherwise) and cannot be redeemed for cash, except to the extent required by applicable law. Gift Certificates cannot be used to purchase other Gift Certificates, and cannot be reloaded, resold, or transferred for value. For combinations with other offers, restrictions may apply. Gift Certificates do not expire and are not subject to any transaction or dormancy fees. We reserve the right to cancel a purchased Gift Certificate if we suspect that it has been obtained or used unlawfully or otherwise in violation of these Gift Certificate Terms or the Terms of Use.
  3. Title to the Gift Certificates and the risk of loss, destruction or deterioration pass to the purchaser upon purchase. Foot Moxy is not responsible for any Gift Certificates that are lost, stolen, destroyed or used without your permission. IN THE EVENT A GIFT CERTIFICATE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE.
  4. Gift Certificates may not be used in connection with any marketing, advertising or other promotional activities without Foot Moxy’s approval. Use of Foot Moxy’s name, logo, trade dress or trademarks in connection with the purchase or use of the Gift Certificates is strictly prohibited. Furthermore, the use of Gift Certificates in any manner that states or implies that any person, website, business, product or service is endorsed or sponsored by, or otherwise affiliated with, Foot Moxy is prohibited without Foot Moxy’s prior written approval.
  5. Gift Certificates are issued by Foot Moxy, LLC, a limited liability company. The laws of the State of Washington, without regard to principles of conflict of laws, will govern these Gift Certificate Terms. If there is a conflict between these Gift Certificate Terms and our Terms of Use, these Gift Certificate Terms will control only to the extent of the conflict. If any provision or part of a provision of these Gift Certificate Terms is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Gift Certificate Terms and does not affect the validity and enforceability of any remaining provisions.
  6. Foot Moxy may modify these Gift Certificate Terms from time to time. The amended Terms will be effective immediately and will apply to any use or purchase of Gift Certificates on or after the Last Updated date.